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Refund policy
4. Refunds and Returns
4.1 No Returns Policy
Final Sale: All sales of digital presets are final. We do not accept returns or exchanges for any presets once they have been downloaded, as digital products are not eligible for returns unless they are proven to be defective
4.2 Defective Products
Defective Presets: If you believe your preset is defective, please contact us within 30 days of purchase. We define a defective preset as one that is unusable due to technical issues that are beyond your control and not caused by a lack of compatibility or user error.
Resolution: We will work with you to resolve the issue by providing a replacement or a refund if the defect is verified. To report a defective product, please email us atnorthborderco@gmail.comwith your order details and a description of the issue.
